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Friday, June 9

7:30 AM Golf—Shotgun Start
WeKoPa Golf Club
18200 East Toh Vee Circle
Fort McDowell, AZ 85264

Vendor Set-up 8—3 p.m

1:00—4:30 PM Training Classes

Collision—ICAR Class
Vehicle Technology Trends & Diagnostics Overview (VT117L01) This year’s course not only covers features and collision repair procedures for several scan tools. This course includes information on the increasing importance of performing diagnostic scans, and the difference between certain electrical troubleshooting tools. The various options a shop has when it come to ensuring diagnostics are completed are discussed.

Marlon Kunz

GM Beyond the Four Strokes: What Do You Do When Nothing You See is Wrong but Something is Broken? What do you do when you have swapped plugs, injectors and coils and you still have the misfire? Beyond the four strokes course uses real world scenarios based on vehicles from several manufacturers to focus on engine mechanical related misfires diagnosis, SIDI engine service techniques and most recent engine sensor technology

Management -

Chris Chesney— Advanced Auto Parts
“Make Diagnostics A Profit Center” -

Service Advisor—Jeremy O’Neal
Next Generation Telephone Skills for Optimized Repair Shop Profits: Are your telephone skills ready for the next generation of auto repair customers? Learn how to update your lead conversion skills with telephone price shoppers. Learn how to harness the power of cutting edge technologies that consumers are accessing every day to obtain price estimates for repairs. You’ll learn the exact skills that top performing shops are using every day to drive massive car counts and profits through their service bays.

1:00—2:30PM Training Classes

Collision—Brandon Thomas - GMG EnviroSafe
Enforcement Trends & How to Handle an Audit—How to Avoid the Top 5 Body Shop Citations . Learn from the speaker that was featured at the Collision Industry Conference, Fender Bender, and Collision Hub about protecting your business from an OSHA and EPA inspection. Hear the details of other shops' experiences, trends in body shop enforcement, and the top 5 violations that most likely exist in your shop today and what to do about them."

2:30—4:30PM Training Classes

Management - Thom Cope, Attorney:

Tips on interviewing discipline and termination

Michael Quinn - Certified Collision Group

The State of OEM Certification Programs:

  • The rapid proliferation and adoption of OEM Certification programs
  • What to expect next from the OE’s & Insurers
  • How to position your shop for the future. 

Whether you currently have OEM certifications or want to identify the best program for your shop you don’t want to miss this session.  


Show Don't Tell - Digital Inspections Sell
Frank Dragoni—Bolt On Technologies (Product demonstration) Maximize your shop management and customer retention efforts with an advanced multi-point inspection strategy. Learn how to save time and generate more business by focusing specifically on shop efficiency and selling more services. Gain 100% accuracy of all customer & vehicle records, schedule more appointments—faster than ever before, and increase ARO revenue and car count by improving customer trust.

The ROI of Having ASE Certifications
Walt Commans—Automotive Service Excellence

  • Learn about the new L3 Hybrid/Electric Vehicle Certification
  • Changes in the L1 Advanced Smog Certification
  • Test Taking Tips—an in-depth look at the question styles, how to approach and analyze each type of ASE test question for better results.

4:30—7:00PM Expo & Welcome Reception

Relax and unwind with appetizers and adult beverages. Meet the speakers, vendors and attendees. Raffle prizes awarded throughout the evening.

Saturday, June 10

7:15—8:15 AM Breakfast & Welcome Board introductions

8:30—11:45 AM Training Classes

Collision—ICAR Class
Understanding the Cycle Time Process (GE001L01) Learn how to improve cycle time, perform more effective upfront damage analysis, and more efficiently order and receive parts for a

Marlon Kunz - GM

Body Electrical Systems
This 3 hour clinic will cover procedures to be followed while making wiring repairs and for safe operation of vehicle post-accident. In addition, the following topics will be covered: wire harness repairs, analyzing schematics, electrical ground repairs, High Intensity Discharge (HID) and dynamic headlight setup.

Bob Ward - Wardden, LLC

How to Use Financial and Operational Data to Maximize Profits: Financial statements are powerful business tools, unrealized by most owners, who seldom tap their potential. Bob translates the foreign language of accounting, margins, and comparative analysis into everyday English, so you’ll be able to manage your company to best-in-class profitability.

Amy Mattinat - Auto Craftsmen, VT

10 Cost-Efficient Ways to Gain Customers and Grow Business: How to easily: Evaluate your target audience, Get the phone ringing, Get your email pinging Get the right customers through your doors! Proven Successful, Cost effective Marketing Strategies you can begin implementing right away!

Bob Cooper - Elite Worldwide

The Employee Management Show.
This course is unlike any other in that it is an actual "show" on how to properly manage your most valuable asset, which is your employees. This all-new course is filled with real-world role plays that show how to properly praise employees (and how to not praise them), how to reprimand employees, and how to actually coach an employee to become a better person as well as a better employee. This course will also show live roleplays on dealing with the most difficult employees, regardless as to what the employee’s behavior is.

Calvin Higgins - Standard Motor Products

Diagnosing the Top Duramax Diesel Problems
The Duramax diesel engine is a popular option in Chevrolet and GMC trucks. There are numerous pattern failures and the engine has undergone major changes since its first introduction in 2000 to correct them. Technicians must be able to identify which engine design they are servicing and the unique issues related to it. Attend this class for important information on:

  • Fuel, air induction, and emissions systems including Particulate Filters and Diesel Engine Fluid systems.
  • System operation, pattern failures, diagnostics and case studies for each engine type.
  • Proper maintenance tips to improve the longevity of the engine and to improve profit in this market.

The goal of the class is to provide experienced diesel techs information and diagnostic strategies for dealing with the new DPF and DEF systems.

Technical: (This class will be repeated in the afternoon time slot)
John Thornton - Protec Auto, Chicago
Identifying Engine Mechanical Problems with Electronic Tools .Today, in-cylinder pressure transducers are changing how technicians evaluate the mechanical condition of an engine. The instructor will discuss how to interpret cranking and running compression patterns captured by an in-cylinder pressure transducer. We will study both good and bad. We will analyze exhaust path restrictions, cam timing issues, leaking valves, broken valve springs and much more. We will also discuss the use of overlays for detailed pattern analysis. The attending technician will learn how to analyze and interpret these information filled patterns. The use of these techniques can save a tremendous amount of diagnostic time and teardown time. A detailed handout will be provided.

11:45—1:30 PM LUNCH & SPEAKER

What You Need to Know about Telematics and Emerging Vehicle Technology
- Ben Johnson—Mitchell 1 
What coming technologies do I need to know about as a shop owner, manager, or technician? Which technologies are gaining traction, and which will be forgotten by next year? In other words, which should my company and I be paying attention to so that we can deliver the goods needed to support them? This discussion gives an overview of our industry and related topics as we explore technologies being developed and released across the globe.

1:35 - 4:35PM Training Classes

Collision—ICAR Class
Hazardous Materials, Personal Safety, and Refinish Safety (WKK01)
Understanding the many components of working safely in a repair facility can greatly impact business performance. Identifying specific procedures that can prevent injuries, understanding the correct methods for storage and disposal of hazardous materials and wastes, as well as recognizing the proper personal protective equipment can each play a role in creating a safe and efficient workplace.

Management—Bob Cooper - Elite Worldwide
8 Steps to a More Profitable Shop
Have you ever wondered why some shop owners go right to the top, while so many others struggle to pay their bills? Have you ever wondered how the top shops keep their employees operating at peak performance, and keep their customers happy at the same time? Well, here’s your chance! Attend this industry acclaimed course and you will learn just how easy it is to build a more profitable shop in the most ethical way, and join the ranks of the industry superstars at the same time! Not only will Bob share with you the 8 easy-to-follow steps of building a more profitable auto repair shop, but you will also learn his secrets for hiring the superstars, the key performance indicators used by the top shop owners in America, and how you can make simple adjustments to your business that will drive up your sales, productivity and profits!

Bob Ward - Wardden, LLC

The Perpetual Business Succession by Design
Get paid for your life's work! Bob reveals the essentials of a perpetual business, one that is always ready for expansion or sale opportunities. Learn how to maximize value, empower successor continuity, and safeguard your legacy.

Service Advisor:
Jeremy O’Neal - Advisor Fix

Dominate Google Through Positive Online Reviews. Do you want more positive online reviews from your customers? The biggest complaint auto repair consumers have is lack of communication from the shop. There is a sure fire way to help you solve this problem in your shop. Jeremy will walk you through his personalized proactive communication system that he used when personally working with 25 cars per day as a service advisor. Then through an effective communication & strategy plan Jeremy will show you how to inspire your customers to go online and leave a positive review. This system works for shops of all sizes and will guarantee an increase in your positive online reviews!

David Hobbs - Delphi

Advanced Fuel Systems including Gasoline Direct Injection

  • Level: Intermediate to advanced
  • Prerequisite: Basic knowledge of fuel systems

Fuel systems are constantly evolving on today’s vehicles including newer technologies such as GDI (Gas Direct Injection).

This course will bring in depth and practical information to technicians on;

  • Using current draw (meter) and current ramping (scope) to diagnose fuel pressure problems quickly and accurately
  • The benefits of testing fuel pressure AND volume when diagnosing fuel delivery problems
  • Flex fuel systems, system contamination, and performing a fuel pump ‘autopsy’ to prevent comebacks
  • GDI system operation, control strategies, and common service issues such as HP pump wear and carbon deposits
  • Diagnosing GDI systems by analyzing the low pressure and high pressure side of the system
  • Fuel injector waveform analysis for both SFI and GDI injectors

Technical (Repeat of morning class)
John Thornton - Protec Auto, Chicago

Identifying Engine Mechanical Problems with Electronic Tools

4:30—7:00PM Expo & Reception

Buffett and no-host bar. Silent Auction to benefit the ASA AZ Scholarship Fund. Complete your Bingo card and be included in the drawing for prizes.
(Additional tickets can be purchased for guest)

Sunday, June 11

7:45 – 8:30 AM Coffee & Breakfast Breads

8:35—11:35PM Training Classes

Owners Roundtable - Facilitator TBA
Service Advisor Roundtable—Led by Jeremy O’Neal of Advisor Fix.